If you get into an accident and someone is hurt, the first thing you should do is call 911. Once you're safe, give us a call and we’ll walk you through the following steps:
- File a police report.
- Describe the incident. Write down an accurate description of the incident (either on paper or digitally), including an account of the location and cause of the accident.
- Collect names and contact info. Collect the names, phone numbers, and emails for all drivers, passengers, and witnesses at the scene.
- Collect vehicle and insurance info. For any cars involved, note their make, model, year, color, license plate as well as driver and insurance information. This is especially important as you are responsible for the damage fee even if you're not at fault. If an adequately insured third-party is found to be 100% at-fault then we will refund the damage fee once the claim investigation is concluded.
- Take lots of photos. If you have a smartphone or digital camera, take pictures of any damage and of the scene of the accident.
- Send us everything. Send us the police report number, incident description you wrote, names and contact info, vehicle and insurance info, and photos all within 24 hours of the accident.
You should not fix the car yourself. We’re particular about how repairs are handled, so please contact us instead. Most likely, the car will be brought to its dealership, where high-quality repair work can be done at cost. Should you handle the repair yourself, you are responsible for the cost of any repair work performed or resulting damage.