As part of our continuing effort to build a trusted and safe platform, we may require a security deposit for certain reservations. This can happen if something stands out when we review the reservation details. Factors may include the timing of a reservation or vehicle features.
The security deposit amount is set by Carve, and you’ll always have a chance to review the amount before you decide to make a reservation.
Two days before your trip begins, an authorization hold for the security deposit amount will be placed on your payment method. You won’t be charged, but the hold means that you won’t be able to access these funds until the hold is released. For example, if you’re paying with a credit card with a total credit limit of $5,000, and there's a security deposit of $500, your credit card limit would then be $4,500 until the hold is released.
If everything goes as planned, we’ll release the hold 14 days after you check out.
Your reservation will be subject to cancellation—up to 36 hours before check-in—if we’re unable to place the authorization hold. It’s a good idea to make sure your payment method has enough money available to cover the security deposit. (If you’re not able to do that, Carve is not responsible for any associated fees, including overdraft fees.)
If it turns out we can’t authorize the hold for the security deposit amount, you’ll be notified by email and will have 12 hours to try another payment method. If that doesn’t work out, we’ll cancel your reservation and you’ll be refunded.