As part of our never ending quest to provide the most sublime customer service on earth, we charge as few fees as possible. In most cases, we charge none at all. In certain situations, however, we do charge fees to cover certain costs such as damage repair, comprehensive cleaning, or key replacements. The following is a list of such situations.
- Vehicle damage. In the event of any loss or damage to the car, or any personal property or bodily injury claim, that occurs during the trip the renter may be charged a damage fee up to $500.
- Vehicle cleaning. If a vehicle is returned unacceptably dirty (for example, if there’s evidence of smoking such as strong odor, ash, etc.) a renter may be charged a cleaning fee of up to $500.
- Improper return. If a renter returns a car improperly resulting in inconvenience for the next driver, a fee may be charged. For example, if the car is returned at the incorrect parking space within a garage or lot, a parking card is lost or a garage ticket improperly pulled, or lights are left on resulting in a dead battery, a renter may be charged a fee of $50.
- Key loss or damage. If a renter loses or damages a Clay car key during or after a trip, the renter may be responsible for replacing the lost or damaged key. This includes key replacement, servicing, programming, and other associated costs.
- Refueling. Renters are responsible to refill the fuel used during a trip. If a car is returned with less fuel than at the start of the trip, the renter will be charged for the missing fuel.
- Towing. Renters are responsible for tow and impounding fees that are incurred during and subsequent to their trip, and fees resulting from such violations. If additional assistance is required to retrieve a Clay car from an impound facility, the responsible renter may be liable for the additional car retrieval costs incurred by Clay.